A few days ago, we sent 100 flames to Swiss customers. In order to save shipping cost, we still use the last delivery method in packaging. No foam board was added around, causing damage to the packaging during transportation. Customers ask questions, this problem is our work mistakes, did not distinguish between the use of customers to purchase lamps, resulting in losses, we will compensate. And learn from this lesson, in the future delivery, can not save freight, must complete the delivery of quality and quantity.