|Ⅰ Pre-Sales Service|
（Ⅰ） your inquiry will be replied within 24hours
（Ⅱ） Well-trained and experienced staffs answer all your questions in fluent English
（Ⅲ） Providing production schedule photos to ensure you know every process
（Ⅳ） Protect your area, design philosophy and all personal information.
|Ⅱ After-sales Service|
The lamps we offered are our own products, so we offer the after-sales service (spare parts supply and technical support). Company's after-sales service has the existing technical staff of professional training to provide working days response service.
There are double guarantee of manpower and material resources, so we will provide the following services for free:
（Ⅰ）According to the manufacturer's warranty regulations, we provide the repair service in the warranty period for free
（Ⅱ）Provide replacement and maintenance of LED lamps with failure during warranty period
（Ⅲ）Provide free pre-sale and after-sale technical advice
（Ⅳ）Provide free regular follow-up maintenance
|Ⅲ Transportation Services|
The shipping methods we use are Federation, DHL, TNT, SF, UPS, seaborne, air cargo, etc.
Q1. What is the warranty for our lamps?
A: Most of our products are 3 years warranty.
Q2. What's the best price for my order?
A:Price is based on your order quantity , please contact us to get the best price.
Q3. Can I get a sample to check the quality?
A: samples are welcome and it can be delivered to you witin 15 days once you confirmed.
Q4. Do you have other similar led light for me to choose?
A: Yes, contact us, we will send more information.
Q5. Quality Control?
A: 100% of the lamps will be tested and keep lighting for 24 hours to test its quality reliability , and we will also test its;
temperature after 24 hours’ lighting.Then after it is cool we again test 100% of the lamps to see if it still work well;
Each lamp should pass all these QC procedures before shipping to customer.
1. Quick reply on customers'questions;
2. If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.
3. Make you a happy ordering.